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Tier-1 brand, mid-level generalist customer-success role in metro creates high competition.
Requires cybersecurity and networking expertise, reducing cross-industry transferability.
Explicit 5+ years plus mandatory technical networking skills increases filtering strictness.
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Act as strategic technical advisor to customers, deeply understanding goals and aligning solutions to drive satisfaction.
Build strong stakeholder relationships, conduct periodic reviews, identify growth opportunities, and provide proactive technical recommendations.
Collaborate cross-functionally to ensure seamless customer experience and contribute to knowledge bases with best practices.
5+ years in customer-facing roles combining technical expertise and account management.
Experience leading product feature implementations and promoting best practice adoption.
Proficiency with Linux, Unix, Free BSD operating systems and troubleshooting network issues using Ping, Traceroute, MTR.
Solid understanding of core networking protocols: HTTP, SMTP, FTP, DNS.
Experienced with discovery discussions, designing HLD/LLD, and managing large-scale migrations is preferred.
Knowledgeable in enterprise infrastructure and cloud security concepts such as SASE, SSE, and ZTNA.
Familiarity with open-source system administration and authentication protocols like SAML, LDAP, OAuth.