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Tier-1 employer, hybrid/remote flexible model, and a broadly advertised Senior QA role increase applicant competition.
Specialized IVR and CCaaS testing skills limit transferability across industries.
Requires specialized IVR/API testing skills, SOAPUI/ReadyAPI, SQL and scripting, creating strict technical filters.
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Manage daily client change requests, client version upgrades, capacity management, and system standardization (approx. 75% of role).
Perform manual and automated testing including functional, regression, integration, API, and IVR call flow testing (approx. 25% of role).
Design, execute test cases and scenarios; validate APIs using SOAP UI/ReadyAPI; verify backend data with SQL; log and track defects to resolution.
Experience in manual QA testing, API testing, and IVR call flow testing.
Familiarity with API testing tools such as SOAP UI or ReadyAPI.
Basic knowledge of SQL for backend data validation.
Work Experience Required: Not explicitly mentioned in the JD.
Comfortable handling client-facing change requests and system upgrades continuously.
Experienced in both manual and API testing with ability to work across cross-functional teams.
Familiar with testing web-based applications and client portals in a SaaS/CCaaS environment.