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Niche senior ServiceNow role reduces applicant density despite metro location.
Platform-specific ServiceNow expertise with BFS domain preference limits transferability moderately.
Explicit 8–10 years and advanced ServiceNow, integration, and compliance requirements impose strict filters.
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Lead ServiceNow discovery workshops and requirement gathering with multiple stakeholders including business and technical teams.
Own functional and technical design of ServiceNow solutions across CSM, ITSM, integrations, automation, portals, and scoped applications ensuring upgrade-safe and scalable configurations.
Support UAT, business validation, defect triage, and act as primary communication interface with clients and stakeholders during project delivery.
8-10 years total work experience.
Advanced proficiency with ServiceNow CSM and ITSM including development skills in JavaScript, Glide APIs, Flow Designer, and automation.
Hands-on experience with REST/SOAP integrations, Integration Hub, MID Server, OAuth 2.0, JWT, SAML, SSO, and compliance requirements such as GDPR and RBAC.
Bachelor's degree in Engineering (BE/BTech) or MCA.
Experienced in leading multi-disciplinary discovery and solution design workshops, comfortable engaging both technical and non-technical stakeholders.
Strong background in platform governance, upgrade-safe customization, and end-to-end ServiceNow module implementations.
Knowledgeable about Banking and Financial Services domain operations, Agile/Scrum delivery, and release management.