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Niche ServiceNow specialization plus seniority yields moderate candidate competition.
ServiceNow platform expertise is transferable across industries, though banking domain preference raises sensitivity.
Explicit 8-10 years plus mandatory ServiceNow, integrations, and scripting skills increase strictness.
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Lead and facilitate ServiceNow discovery workshops and requirement gathering sessions with diverse stakeholders including business, technical, and compliance teams.
Own functional and technical design for ServiceNow modules including CSM, ITSM, integrations, automation, and user interfaces, ensuring upgrade-safe and governance-compliant implementations.
Support UAT, business validation, defect triage, and coordinate client demos and stakeholder communications to ensure solution alignment and production readiness.
8-10 years of total work experience.
Advanced proficiency in ServiceNow CSM and ITSM platforms, including development with JavaScript and Glide APIs, Flow Designer, and integration technologies (REST/SOAP, Integration Hub, MID Server).
Strong experience with banking and financial services domain, including knowledge of GDPR, audit, data retention, RBAC, and compliance requirements.
Educational qualification: BE/BTech/MCA.
Experienced leader in ServiceNow solution consulting with ability to manage both technical and non-technical stakeholders effectively.
Deep technical expertise in creating scalable, upgrade-safe ServiceNow solutions, especially in CSM and ITSM modules within Financial Services Operations context.
Proven track record working in Agile/Scrum environments with strong skills in requirement gathering, solution design, testing support, and release management.