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Tier‑1 bank, metro location, generalist systems operations role with broad skillset, making applicant competition high.
ITSM and change-management skills are transferable across industries, though regulated banking experience is preferred.
Explicit 2+ years, ITSM/ServiceNow requirements and regulated banking controls increase screening rigor.
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Own end-to-end technology change management processes including daily change approvals and escalation prevention across all technology domains and business lines.
Lead complex initiatives to identify and remediate gaps in change controls, drive stakeholder engagement, and manage Change Advisory Board (CAB) meetings with senior management.
Serve as primary escalation point for change control queries and consult with internal teams on change design and execution to ensure compliance and operational excellence.
Minimum 2+ years of Systems Engineering experience (including work experience, training, military experience, or education).
Experience in Change Management, Production Support, or IT Service Management with strong knowledge of ITIL frameworks and change control execution.
Experience leading and managing Change Advisory Board (CAB) meetings with senior management.
Work Experience Required: Minimum 2+ years as stated; Notice Period: Not explicitly mentioned in the JD.
Experience operating in regulated, large-scale IT environments, preferably financial services or similar.
Proficient in stakeholder management and executive communication, capable of balancing delivery speed with risk management.
Familiarity with ServiceNow ITSM, Agile methodologies (Agile & Kanban), and tools such as PowerBI, Excel, Microsoft Teams, and knowledge of Windows/Linux server OS and cloud technologies.