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Strong employer brand, metro Mumbai location, and generalist entry-level security role increase candidate competition.
Security operations skills are transferable across industries but require domain-specific tooling knowledge.
Entry-level role with ITIL and firewall experience required, but no explicit years, so moderate filter.
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Maintain and monitor clients’ firewall infrastructures to meet SLAs with zero misses.
Provide front-line support handling standard and low-complexity incidents and service requests through ITSM tools and communication channels.
Contribute to project work, schedule maintenance activities, update knowledge bases, and identify opportunities to optimize and automate workflows.
Entry-level experience in troubleshooting and support within security, network, data centre, systems, or storage administration in a medium to large ICT organization.
Working knowledge of ITIL processes and ITSM tools.
Bachelor's degree or equivalent qualification in IT/Computing or equivalent work experience.
Workplace type: On-site.
Disciplined in ticket handling, with ability to promptly follow SOPs and resolve issues using knowledge articles.
Capable of active listening and effective communication across diverse cultures and social groups.
Client-centric approach with capacity to plan activities in advance while adapting to changing circumstances under pressure.