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Tier-1 employer and a generalist L1 managed-services role increase applicant competition.
Transferable IT-ops skills but collaboration/voice specialization increases domain sensitivity.
No explicit years or mandatory certifications and basic technical filters imply low strictness.
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Provide first-line support for clients' Collaboration, Contact Centre, and Voice systems to ensure uptime and SLA compliance.
Monitor private and public cloud infrastructure, identify issues early, investigate incidents, and restore services promptly.
Execute approved maintenance activities, update knowledge articles, automate routine tasks, and collaborate across cultures to maintain positive client experience.
Basic troubleshooting skills and knowledge in network, voice, collaboration, and contact centre services.
Diploma, bachelor's degree, or relevant qualification in Information Technology or Computing (or equivalent experience).
Strong communication skills with ability to work across different cultures and social groups.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced working in first-line technical support within collaboration and voice systems environments involving cloud infrastructure.
Demonstrates operational focus on proactive monitoring, incident triage, root cause analysis, and client communication.
Comfortable working on-site and collaborating in a multicultural environment, able to manage shift handovers and flexible work hours.