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Tier-1 brand, Bangalore metro, popular Business Analyst title, and broad, non-niche skill requirements drive high competition.
Role requires service-integrator experience and ITIL, reducing cross-industry transferability moderately.
Mandatory IIBA/ITIL certifications and sector-specific services experience increase candidate filtering.
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Serve as a liaison between business stakeholders and technology teams to analyze, define, and deliver technology-enabled business solutions.
Lead business requirement gathering, process mapping, and solution definition to address complex business, process, and system issues within a services environment.
Ensure delivery of project elements including documentation, operational gap analysis, and user training with minimal supervision in a hybrid work setting.
Bachelor’s degree or equivalent in Business, Information Technology, or a related field.
Seasoned experience as a Business Analyst within a technology services environment, including business requirement gathering and process mapping.
IIBA membership and relevant technology certification(s) such as ITIL are required; project management certification is advantageous.
Workplace type is hybrid; other location or notice period requirements are not explicitly mentioned in the JD.
Experienced in operational aspects of a Services business, preferably in a Systems Integrator environment.
Skilled in converting business requirements into functional deliverables and documentation including test cases and training materials.
Familiar with business analysis frameworks, ITIL practices, and enterprise tools like Microsoft Office suite and service management platforms (e.g., ServiceNow, SAP).