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Strong brand, metro location, mid-level generalist role, and broad skills increase candidate competition.
Facilities skills transfer across industries but require domain experience, producing medium cross-industry fit.
Explicit 3–5 years and hospitality/workplace experience requirement increases shortlisting rigidity.
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Manage and coordinate soft services operations across multiple corporate locations, ensuring consistent and high-quality employee experience.
Serve as the primary employee contact point for workplace services, addressing queries and facilitating engagement activities to maintain satisfaction scores above 4.5/5.
Oversee workplace environment including reception, space utilization, health and safety compliance, and technology support to optimize workspace and service delivery.
Bachelor's degree in Hospitality, Business Administration, Communications, or related field.
3-5 years of experience in customer service, hospitality, or workplace services, preferably in corporate or executive support roles.
Ability to operate effectively across multiple locations with flexible working hours including occasional event support.
Proficiency in English; knowledge of local languages (Hindi, Telugu) preferred; professional appearance required.
Experienced in managing multi-location soft services operations within corporate or premium workplace environments.
Skilled in employee engagement with a track record of maintaining high satisfaction and rapid resolution of employee concerns.
Operates with strong organizational skills, customer service orientation, and ability to balance diverse stakeholder needs in dynamic workplace settings.