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Mid-level, metro location, and a generalist enablement title increase applicant density moderately.
Skills are transferable across industries but require L&D and customer-success domain familiarity, so moderately sensitive.
Explicit 5+ years requirement plus SharePoint/LMS and instructional design experience creates moderate filtering.
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Design, create, and maintain enablement content such as process documentation, internal playbooks, how-to guides, and best practices to support Customer Experience teams.
Partner with Enablement, Support, Customer Success, Product, and subject matter experts to translate complex processes and product updates into clear, usable resources optimized for discoverability and AI-assisted delivery.
Manage content in SharePoint ensuring clarity, consistency, easy navigation, and application of instructional design principles across multiple modalities including written, video, and AI-assisted formats.
5+ years work experience in customer success, learning & development, or a content-heavy role.
Proficiency with SharePoint, knowledge bases, or LMS platforms is mandatory.
Excellent written English communication skills are required.
Experience designing AI-driven training solutions is required.
Experienced in creating clear, practical enablement content for internal support and customer-facing teams.
Able to collaborate effectively with global teams with partial US time zone overlap.
Comfortable designing training content in multiple modalities, including written, video, self-paced, and AI-assisted formats.