Back
Strong employer brand and Bengaluru location increase competition, but seniority and niche certifications limit applicant pool.
Role requires deep GBS/shared-services continuous improvement experience and certifications, limiting cross-industry transferability.
Explicit 15+ years plus mandatory Black Belt, PMP and change-management certifications enforce stringent shortlisting filters.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead and govern the GBS-wide Service Improvement portfolio with structured prioritization and measurable benefit realization.
Embed and enhance Lean Six Sigma frameworks across service operations and drive a culture of continuous improvement in a complex matrix organization.
Collaborate with Global Process Owners, Service Management, and Digital teams to prioritize and deliver high-impact improvement initiatives across GBS.
15+ years experience in Continuous Improvement, Operational Excellence, or Service Management within GBS/shared services.
Mandatory certifications: Lean Six Sigma Black Belt, PMP/PRINCE2 or equivalent Project Management certification, and Change Management certification; ITIL preferred.
Bachelor's or Master’s degree in Business, Finance, Accounting, Operations, or related discipline.
Work Experience Required: 15+ years; Location: Bengaluru; Notice Period: Not explicitly mentioned in the JD.
Experienced leader in enterprise-wide continuous improvement programs operating in a global, matrixed environment.
Proven ability to manage and govern multi-year, complex improvement portfolios with business value realization focus.
Strategic collaborator with a strong aptitude for stakeholder management across service, digital, and process ownership functions.