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Metro mid-level infrastructure role with generalist skillset increases candidate competition.
Core infrastructure and desktop engineering skills transfer easily across industries.
Requires infrastructure/SOE experience, scripting skills, and shift availability indicating moderate shortlisting strictness.
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Manage escalated system function issues through problem ticket processes, providing diagnostic analysis and alternative solutions.
Coordinate and execute complex installation, move, add, and change (ICMS) activities involving integrated equipment and systems.
Support technical projects by designing solutions, creating scripts and diagnostic tools, and aiding transitions for new accounts.
Bachelor's degree or equivalent combination of education and experience; Computer Science or related field preferred.
Strong analytical and problem-solving skills.
Work Environment: Office environment with possible shift work.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in handling complex technical system issues and executing ICMS activities within infrastructure services.
Capable of providing technical guidance and training to client populations to reduce recurring errors and improve efficiencies.
Able to support project teams with technical solution design, scripting, and account transitions.