Back
Known employer, mid-level band, Pune metro, and generalist ITSM requirements increase competition.
IT incident management skills are broadly transferable across industries and platforms.
Mandatory ITIL certification plus specific incident management experience increases candidate filtering.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead and manage major IT incident bridge calls to expedite resolution and communicate status to leadership and customers.
Drive improvements in incident management metrics, including reducing Mean Time to Detect (MTTD) and Mean Time To Resolve (MTTR), while increasing Mean Time Between Failures (MTBF).
Coordinate response efforts for Priority 1 and 2 incidents, facilitate daily operations meetings, and partner with cross-functional teams including security, ITSM, and problem management for root-cause analysis and corrective actions.
ITIL Foundations V3 or V4 Certification.
3-5 years experience managing IT incidents, changes, or problems within a global organization.
Proficiency with analytical tools for Incident, Change, and Problem Management and solid understanding of IT Operations and core systems.
Location requirement: Hybrid model in Pune, India with onsite presence at least Mondays, Tuesdays, and Thursdays.
Experienced in leading cross-functional incident management and coordinating with vendors and managed service providers in a global IT environment.
Strong operational focus on reducing incident resolution times and improving IT service performance metrics.
Technically competent with knowledge of networking, Windows and UNIX operating systems, servers, databases, application development, and identity access management.