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Niche creative-operations role with specific tool needs and only brand amplifier present.
Skills transferable across industries, though healthcare and regulated-communications experience increases fit sensitivity.
Explicit 7-year minimum, 3-year leadership requirement, and specific tool and creative-ops experience required.
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Manage and optimize creative operations technologies, workflows, vendor partnerships, and resource allocation across the Creative Department to drive efficiency and scalability.
Lead business process improvements, implement automation tools including AI-enabled solutions, and establish metrics/KPIs for creative project delivery.
Partner with various marketing units to implement large-scale projects using marketing automation technologies, oversee departmental budget, and lead hiring and performance management of direct reports.
Bachelor's degree in a related field required.
Minimum 7 years of related experience, including at least 3 years in leadership roles.
Hybrid work model requiring presence in-office 3 days per week; candidates must reside within reasonable commuting distance to CST/EST offices (Columbus, Ohio; Illinois; Maryland; Minnesota; New York; Virginia).
Experience with marketing automation technologies and creative operations management required; familiarity with Workfront and Airtable preferred but not mandatory.
Experienced leader in creative or agency operations with strong expertise in capacity planning, resource management, and aligning creative resources with business priorities.
Data-driven decision maker skilled at driving process improvements and building operational metrics and KPIs.
Comfortable working in a hybrid environment, managing cross-functional teams, and leading large-scale marketing technology integrations.