Back
Strong brand, remote role, mid-level generalist title, metro locations create high applicant competition.
Role requires specific email infrastructure and protocol expertise, making cross-industry transfers limited.
Explicit 3+ years requirement plus niche email infra and protocol expertise raises strictness to high.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Resolve complex technical issues related to Twilio's Email infrastructure for customers in the EMEA region, leveraging deep expertise in email protocols and APIs.
Act as a liaison between customers and Twilio’s Product and Engineering teams by reporting bugs and providing actionable feedback to improve products.
Work in shifts including weekends, managing rosters and ensuring timely technical support through phone or email communication channels.
Minimum 3 years overall work experience with strong knowledge of Email infrastructure components like MUA, MTA, and email/security protocols (SSL, TLS, SMTP).
Proficient with RESTful APIs, cloud solution troubleshooting, and basic understanding of network protocols (TCP/UDP) and SSL/TLS encryption.
Excellent communication skills to convey complex technical issues to technical and non-technical audiences.
Must be able to work 12pm-9pm or 1pm-10pm IST shifts, including potential weekend work; based in India (Karnataka, Tamil Nadu, Telangana, Maharashtra, Delhi).
Experienced in technical support environments serving developer and partner communities involving APIs and cloud services, skilled at handling high-impact, complex issues.
Ability to prioritize urgent tasks, work under pressure, and create efficient troubleshooting workflows aligned with standard processes.
Demonstrates customer empathy by understanding and advocating for customer experiences while driving improvements through structured feedback to product teams.