Back
High – Tier-1 brand, metro location, and a common entry-level engineer title drive strong applicant competition.
Medium – core infrastructure skills are transferable, but collaboration/voice/contact-centre specialization adds domain bias.
Low – no explicit years or niche certifications required; emphasis on basic troubleshooting and communication.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Provide first-line support by monitoring client collaboration, contact centre, and voice systems on private and public cloud infrastructure.
Investigate and resolve technical incidents promptly to meet service level agreements and maintain client satisfaction.
Execute approved maintenance tasks such as patching and configuration changes; contribute to process optimizations and knowledge documentation.
Basic troubleshooting skills and knowledge in network, voice, collaboration, and contact centre services.
Diploma, bachelor's degree, or relevant qualification in Information Technology or Computing (or equivalent experience).
Strong communication skills to collaborate effectively across diverse cultures and social groups.
Work Experience Required: Not explicitly mentioned in the JD.
Experience or comfort working in a multinational or multicultural environment with effective communication skills.
Ability to handle high-pressure situations with resilience and maintain a positive outlook.
Operates well in a client-facing, service-oriented role requiring active listening and clear documentation.