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Mid-level, generalist IT operations automation role in Hyderabad with broad toolset attracts many qualified applicants.
Tools like ServiceNow, Power Platform and ITIL are transferable across industries but require ops-domain experience.
Explicit 3–5 years requirement plus mandatory ServiceNow, Power Automate, scripting and KPI skills enforce strict filters.
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Own development and maintenance of IT operations KPIs, dashboards, and data instrumentation to drive informed operational decisions and cost optimization.
Lead automation initiatives for repeatable IT support tasks using low-code/no-code platforms, scripting, and AI agents to reduce ticket volume and service cost.
Participate in IT service management processes, including problem management, asset/configuration management, cloud resource governance, and strategic IT roadmap contributions.
3 to 5 years work experience in IT operations focusing on data/reporting, automation, ITSM/CMDB, and cloud infrastructure.
Proficient with Power Automate, Copilot Studio agents, PowerShell, Python scripting or similar automation tools.
Experience with ServiceNow reporting, ITIL familiarity, and hybrid cloud environments (Azure preferred).
Work Experience Required: 3 to 5 years as explicitly mentioned in the JD.
Experienced in global IT operations or support environments demonstrating ability to manage cross-functional collaboration and drive operational efficiency.
Skilled in using business intelligence tools (Power BI, Excel) and able to develop cost models and business cases to justify IT initiatives.
Strong strategic perspective on aligning IT operational processes with business goals and proactive in adopting automation and measurement disciplines.