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Remote role with generalist, visible operations responsibilities increases applicant competition.
Operations and incident management skills transfer across industries, though client-tech and SRE context requires some domain familiarity.
Senior operations leadership expectations and shift ownership imply moderate filtering despite no explicit years stated.
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Lead and manage a team of up to 35 engineers across rotating shifts supporting over 100 clients, ensuring mission-critical system reliability and client satisfaction.
Own major incident detection and remediation during shifts, including resource allocation and supervision of client communications and escalations.
Oversee operational process improvements, employee performance ratings in coordination with Tower Manager, change approvals, quality control, and shift handovers.
Experience managing large technical teams on rotating shifts supporting multiple clients (explicit years of experience not mentioned).
Proven experience in incident management, change approval, and operational process improvements in client technology environments.
Work Experience Required: Not explicitly mentioned in the JD.
Location or notice period: Not explicitly mentioned in the JD.
Experienced in leading large technical teams in high-pressure, client-facing operations with shift rotations.
Strong operational focus on incident management, resource allocation, and delivering client service excellence.
Ability to collaborate closely with functional managers for performance evaluation and process improvements in technology service delivery.