Back
Remote and generalist senior operations role increases applicant pool and competition.
Role requires IT operations and incident management experience, moderately transferable across tech service providers.
No explicit years but requires leading 35 engineers and SRE coordination, so moderate shortlisting rigor.
Login to See Your Match Score
Create a free account or log in to unlock your CV match score across:
Lead and manage a rotating shift team of up to 35 engineers supporting 100+ clients, ensuring professional and timely resolution of client incidents and requests.
Own major incident early detection, fast remediation, and oversight of change approval and post-change validation during shift.
Provide performance feedback, resource allocation, operational process improvement, and supervise attendance and participation on shifts.
Experience managing large operational teams on rotating shifts (team size: up to 35 engineers).
Proven experience handling mission-critical system support and incident management.
Work Experience Required: Not explicitly mentioned in the JD.
Notice Period: Not explicitly mentioned in the JD.
Strong operational leadership with focus on incident escalation management and client communication.
Experienced in enforcing SLAs/KPIs related to alert monitoring, case management, and change control.
Capability to drive process improvements and motivate large teams in a shift-based environment.