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Generalist, metro role with broad SaaS ops requirements increases applicant competition.
Requires SaaS customer-success and operations experience, moderately transferable across SaaS companies but less to non-SaaS.
Explicit 7+ years and 3+ years of people leadership plus SaaS-operational expertise raises filter strictness.
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Lead and grow Corporate Impact India Operations team across Customer Success, Professional Services, and Support ensuring operational excellence and integration with global priorities.
Own customer experience outcomes including SLAs, delivery quality, escalations, churn-risk management, and support workflows for timely and high-quality delivery.
Drive digital innovation and AI-enabled operational improvements, including automation, process standardization, and insights-driven decision making within India GCC.
7+ years experience in customer-facing B2B SaaS roles including 3+ years in leadership of operations, customer success, services delivery, or support teams.
Proven track record managing India-based or globally distributed functions with diverse customer segments and time zones.
Deep expertise in SaaS operations including customer lifecycle management, SLAs, escalations, and process improvement.
Strong analytical, strategic planning, and communication skills to collaborate effectively in global matrix environments.
Senior leader experienced in scaling and integrating India-based SaaS operations within a multinational organizational context.
Strategic operator skilled at translating customer health and performance data into actionable strategies enhancing customer success metrics.
Experienced in leading digital transformation initiatives including AI-enabled workflows and operational excellence frameworks in customer-facing teams.