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Tier-1 employer and Hyderabad location increase competition, though domain-specific utility network operations narrows applicant pool.
Strong ties to utilities network operations and account-quality processes make industry transferability limited.
Explicit 8-10 years and mandatory utility network operations expertise enforce strict filters.
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Own deployment quality strategy for assigned accounts ensuring alignment with client expectations and business unit goals.
Drive quality control and sustain customer satisfaction by managing surveys, addressing queries, and tracking action plans.
Implement early warning systems and continuous improvement initiatives to prevent escalations, improve productivity, and support leadership in metrics and process compliance.
8-10 years of relevant work experience.
Mandatory skill: Network Operations in Utilities domain.
Location: Hyderabad, Telangana as stated in the job location.
Work Experience Required: 8-10 years.
Experience managing quality assurance and customer satisfaction in large accounts or portfolios.
Proven ability to lead continuous improvement initiatives and implement quality management frameworks.
Comfortable working with cross-functional teams and senior leadership to track performance metrics, client escalations, and drive operational efficiency.