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Tier-1 brand, metro location, mid-level generalist role with broad skills increases applicant competition.
Order-to-cash, export documentation, and dealer management require industry knowledge but skills are somewhat transferable across manufacturing sectors.
Explicit 3–5 years requirement plus SAP/EOMP, export documentation and trade compliance needs create strict filters.
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Manage a team of Account Specialists handling prime product orders for Caterpillar dealers in Europe, Africa, and Middle East within Power & Energy business units.
Oversee end-to-end order fulfilment process including order entry, shipment coordination, documentation, and customer communication ensuring compliance with company policies and regional regulations.
Lead performance management, KPI governance, policy development, and collaborate internally and with dealers to maintain high customer satisfaction and operational efficiency.
Bachelor’s Degree required.
3-5 years of relevant experience in order processing, import/export procedures, documentation, shipping/logistics, managing letters of credit, and foreign trade.
Proficient in English (written and verbal).
Must work onsite 5 days a week at Bangalore location; Visa sponsorship not available.
Experienced in managing order fulfilment operations in a multinational manufacturing environment, preferably with exposure to SAP EOMP or similar order processing systems.
Demonstrates ability to lead and develop teams focused on operational KPIs and compliance standards like SOX and Trade Compliance.
Effective at cross-functional coordination and maintaining dealer/customer relationships in complex geographic regions such as EMEA.