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Strong Tier-1 brand, popular CSM role and metro location increase candidate competition.
Customer success skills are transferable across SaaS but require enterprise product knowledge, so medium sensitivity.
Moderate filters for enterprise CSM experience and adoption outcomes imply medium strictness.
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Partner with strategic customers to drive their digital transformation by guiding adoption and maximizing consumption of HPE solutions.
Manage the post-sales relationship to identify expansion opportunities, increase workload-led consumption, revenue, and account growth.
Ensure customer success by delivering value from HPE's portfolio and providing an outstanding customer experience throughout onboarding to advocacy phases.
Work Experience Required: Intermediate level subject matter knowledge with experience solving moderately complex business issues.
Work Mode: Hybrid role requiring approximately 2 days per week onsite at an HPE office.
Not explicitly mentioned in the JD: Specific technical skills or educational qualifications.
Not explicitly mentioned in the JD: Notice period.
Experience operating in customer success or account management roles focused on technology adoption and as-a-service solution consumption.
Capable of independently managing customer relationships and making recommendations within defined policies and procedures.
Skilled at identifying business opportunities post-sales, driving incremental revenue and customer loyalty in a B2B tech environment.