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Tier-1 brand, mid-level generalist role in metro with broad requirements increases applicant competition.
Role requires courier/express logistics and branch operations experience, limiting cross-industry transferability.
Explicit 5–8 years and mandatory courier/branch operations experience increase filter strictness.
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Manage day-to-day operations of assigned Service Centres, Branches or Business Delivery Offices ensuring safe, timely, and cost-effective shipment movement.
Drive operational performance by overseeing shipment processing, delivery commitments, workforce productivity, and compliance with company policies.
Lead customer service resolution, operational governance, financial controls, and continuous improvement initiatives across assigned locations.
Bachelor's Degree in any discipline mandatory; Logistics/Supply Chain/Operations Management certification is a plus.
5–8 years experience in courier, express logistics, transportation, supply chain or distribution operations with proven branch/service centre or last-mile operations management.
Experience managing frontline operational teams and coordinating with cross-functional stakeholders.
Work Experience Required: 5–8 years in relevant logistics/operations roles. Notice period: Not explicitly mentioned in the JD.
Demonstrated operational leadership in managing multi-location logistics or courier branch operations with direct accountability for service quality and productivity.
Experience in customer service exception management and financial operational controls within logistics environment.
Proven ability to implement process improvements and manage diverse operational teams to meet KPIs in a structured, compliance-driven setting.