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Tier-1 brand, metro role, generalist operations title, and broad skill requirements create high competition.
PLM platform, vendor connectivity, and automotive systems experience make background highly industry-specific and less transferable.
Multiple explicit years, mandatory PLM/ITIL experience, and specific monitoring/tooling requirements increase shortlisting strictness.
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Lead global team managing day-to-day operational support and service delivery of PLM platforms (3DEXPERIENCE & Teamcenter).
Own end-to-end multi-tier (L0–L2) support, incident and problem management including root-cause analysis and resolution coordination.
Design and maintain monitoring, analytics, SLAs, communication, supplier connectivity, vendor relations, and continuous process improvements for the PLM ecosystem.
10+ years in operations, service delivery, application support or comparable platform-facing role with 7+ years leading large teams in service management or platform operations.
Proven experience supporting PLM platforms like Dassault 3DEXPERIENCE or Siemens Teamcenter within a global 24/7 support model.
Hands-on experience with monitoring, observability tools (Prometheus, Grafana, Elasticsearch) and operational analytics development.
Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience.
Experienced leader in large-scale, mission-critical platform operations using ITIL or similar frameworks with multi-tier support expertise.
Technical proficiency in cloud environments (Google Cloud Platform), application performance tools (JVM, Tomcat, HAProxy), and supplier connectivity integrations.
Demonstrated ability to manage complex incidents, vendor relationships, financials and leverage AI/LLMs to optimize operational outcomes.