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Tier-1 employer but senior, niche telecom care-delivery role limits applicant competition.
Role requires deep core-networks domain expertise, making cross-industry transfers difficult.
Mandatory 10+ years in core-domain care delivery and telecom-specific skills enforce strict shortlisting.
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Lead and manage Care Delivery for Core Networks across all markets, ensuring efficient and high-quality service.
Drive continuous improvement initiatives, automation, and team empowerment to meet performance targets and enhance customer satisfaction.
Manage financial metrics and budgets related to care delivery, reporting critical issues and progress to senior management.
Bachelor's or Master's degree in a related field.
10+ years of experience in care delivery within the CORE Domain.
Strong leadership skills with a proven track record in driving financial results in core network projects.
Deep knowledge of CORE Domain technologies; familiarity with Nokia portfolio preferred.
Experienced in implementing care delivery models and collaborating with R&D and product lifecycle management (PLM) teams.
Results-oriented leader capable of managing escalations, critical incidents, and maintaining key relationships.
Knowledge of AI/ML applications in care delivery and exposure to project budget and cost management is advantageous.