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Mid-level Bangalore SAP functional role with a known services brand and moderate specialization attracts moderate competition.
Highly specific SAP Service Cloud and integration experience limits easy cross-industry transferability.
Explicit 6–9 years plus mandatory SAP Service Cloud, CPI and AMS experience enforces strict shortlisting filters.
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Provide operational and functional support for SAP Service Cloud and S/4HANA deployments in a post-go-live environment.
Manage end-to-end incident, defect, and enhancement resolution to maintain system stability and operational effectiveness.
Collaborate with global teams and business stakeholders to align with global templates and ensure continuity of business-critical service operations.
6 to 9 years of work experience in SAP Service Cloud functional roles or similar.
Bachelor’s or Master’s degree in Engineering, IT, Business Administration, or related fields.
Hands-on experience configuring and supporting SAP Service Cloud including ticketing workflows, SLA management, warranty tracking, and SAP CPI message debugging.
Experience in global application maintenance support environment with integration knowledge across SAP S/4HANA, SAP ECC, and enterprise applications.
Strong functional knowledge of SAP Service Cloud core modules such as Service Requests, Tickets, Installed Base, Service Contracts, and Case Management.
Able to independently resolve moderately complex functional issues and contribute to continuous improvement of SAP Service Cloud processes.
Experienced in working within global and cross-functional teams supporting business-critical service operations.