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Remote mid-level role in metro with broad skill requirements attracts many applicants.
IdP, MDM, and SOC2 compliance skills transfer across tech companies but less to non-tech industries.
Multiple mandatory technical skills, compliance experience, and demonstrable automation projects required.
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Own and scale IT operations and automation for a 75-person fully remote company, including device provisioning, account management, internal tools, and compliance.
Design, build, and continuously improve AI-powered automations to streamline the entire employee IT lifecycle from onboarding to offboarding.
Manage IT help desk activities, vendor relationships, compliance execution, and SaaS contract negotiations in partnership with leadership.
3+ years experience in IT Operations, IT Support Engineering, or similar role at a remote or distributed company.
Hands-on experience with LLM APIs (e.g., Anthropic, OpenAI) to build production automations.
Experience managing Apple-based workforce IT with MDM platforms like Kandji, and administering IdP solutions such as Okta.
Proven scripting skills (Python, JavaScript, or Bash) and experience with SentinelOne or similar EDR tools, plus IT compliance program support (SOC 2, ISO 27001, or similar).
Experienced in building and deploying AI-powered IT automations and internal tools to reduce manual work and improve operational efficiency in remote companies.
Comfortable owning end-to-end IT lifecycle processes including procurement, compliance, security, and vendor management with minimal supervision.
Demonstrated ability to design practical, scalable solutions independently and maintain clear documentation in a remote-first environment.