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Tier-1 brand, mid-level generalist sales role, and hybrid mode create high competition among qualified applicants.
SaaS retention and negotiation focus limits cross-industry fit, making background sensitivity medium.
Explicit 3+ years, SaaS/retention experience and Salesforce proficiency increase medium strictness.
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Support Revenue leadership in retention strategy execution using the Customer Retention Framework across Latin America accounts.
Manage end-to-end retention process including account planning, complex deal enablement, billing coordination, and renewal negotiations for key accounts.
Lead cross-functional coordination, monitor market and competitor trends, deliver revenue forecasts, and promote tool adoption for sales enablement and retention.
Minimum 3+ years professional experience in SaaS or similar business environment.
Proficiency in Salesforce, Excel, PowerPoint, and relevant data management/reporting tools.
Fluent in English; client-facing experience with retention and negotiation preferred.
Work Experience Required: 3+ years
Experienced in sales operations/support with a focus on client retention and complex deal management in a SaaS or related setting.
Able to work across functions and geographies (especially Latin America/EMEA mid-shift), coordinating among stakeholders for optimal renewal outcomes.
Strong strategic thinker with skills in forecasting, competitive analysis, and driving adoption of sales enablement tools.