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Mid-level, generalist L3 support role in Bangalore with broad skills demand increases applicant competition.
Healthcare domain knowledge and enterprise product support experience make industry fit highly important.
Explicit 5–8 years plus specific DB, OS, and monitoring skills create strict shortlisting filters.
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Provide Level 3 enterprise-level product support to internal and external clients by resolving incidents within SLA timelines.
Perform problem isolation and root cause analysis, collaborating with escalations team for complex troubleshooting.
Contribute to new product rollouts, maintenance, testing, documentation, and operational improvements while maintaining incident tracking and knowledge base updates.
Bachelor's degree in BE, BCA, MCA, BSc (Computer Science) or related field.
5–8 years of experience in Product/Application Support for enterprise applications, preferably supporting US or international customers.
Administrator-level knowledge of Windows OS and networking; proficiency in Oracle and MS SQL databases.
Experience with web servers (IIS, Apache), Postman, and log monitoring tools like Splunk and Grafana.
Experienced in enterprise application support with strong problem-solving on complex software installations.
Familiar with healthcare domain standards like HL7, Revenue Cycle Management, ICD, EMR, or EHR.
Capability to manage cross-functional collaboration and maintain timely communication with internal teams and clients.