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Tier-1 brand, generic operations role in metro with broad requirements increases competitive density.
Prefers logistics/ocean freight experience, though customer-support skills are moderately transferable across industries.
Preferred logistics experience, documentation knowledge, and English proficiency create moderate shortlisting filters.
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Manage customer queries and cases primarily via email and chat, focusing on post-booking ocean logistics activities.
Act as the single point of contact for customers in the Africa region, ensuring smooth shipment execution through coordination with internal teams.
Maintain SLA adherence by timely communication, handling exceptions, follow-ups, issue resolution, and supporting shipment documentation queries.
Bachelor's degree in any discipline.
Fluent English with strong communication skills.
Experience Required: Not explicitly mentioned in the JD, but background in supply chain, logistics, ocean or landside freight preferred.
Must work in an afternoon shift; ability to operate in a process-driven environment.
Experience or knowledge in ocean or landside freight logistics, focusing on post-booking supply chain activities.
Comfortable managing customer interactions predominantly through written channels (email, chat) with limited voice support.
Strong coordination skills to liaise with internal teams ensuring shipment flow and documentation accuracy.