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Tier-1 brand, remote role, popular BA title, mid-level experience, metro location create high applicant competition.
ServiceNow certifications and module-specific consulting expertise limit cross-industry transferability.
Mandatory 5+ years plus specific ServiceNow certifications (CSA and CIS) produce strict shortlisting filters.
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Lead functional discovery sessions and process workshops to define and optimize client-specific ServiceNow business process solutions across multiple modules.
Capture and document business requirements, develop process flows, support UAT and go-live, and lead client training to drive platform adoption.
Act as a liaison between delivery teams and clients, facilitating demos, supporting solution alignment, and improving process efficiency throughout project lifecycle.
5+ years of ServiceNow consulting experience with hands-on expertise in multiple modules.
5+ years of business analysis experience including requirements gathering, process mapping, and stakeholder engagement.
Mandatory ServiceNow certifications: Junior level requires CSA and at least 1 CIS (any); experience with Agile and Scrum teams (1 to 2 years).
Work location: Remote (with occasional travel as needed), based in Delhi, India.
Experienced in both strategic process consulting and detailed business analysis within ServiceNow implementations.
Capable of leading client workshops and engaging stakeholders to translate business needs into actionable solutions.
Comfortable working in a flexible, remote-friendly consulting environment with client-facing delivery responsibilities.