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Metro location and generalist, multi-skill production-support role increase candidate competition.
Retail-specific technologies (POS, RFID, ERP integrations) make cross-industry transfers harder.
Multiple mandatory technical skills (Kubernetes, Oracle, Linux, PL/SQL, Android) but no years specified.
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Provide L2 production support and incident management for retail store applications including SIM, Task Management, RFID systems, and Sahla mobile app.
Perform root cause analysis, monitor application health, and manage escalations to L3/development or third-party vendors for timely resolution within SLAs.
Support backend applications on Azure Kubernetes and Linux, handle Oracle database issues, validate production deployments, and drive continuous improvement via SOPs and knowledge base maintenance.
Experience supporting retail store applications and backend systems, including incident management and troubleshooting.
Proficiency with Java Spring Boot applications, Oracle databases (SQL, PL/SQL), and Linux environments.
Knowledge of application monitoring, root cause analysis, and problem management processes.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in a retail technology production support role with strong operational ownership for application health and incident resolution.
Skilled in cross-functional coordination with infrastructure, network, DBA, and development teams in complex hybrid environments.
Comfortable working with multiple integrated systems including mobile apps, RFID hardware, and central ERP platforms.