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Remote, generalist operations title, mid-level experience, and broad device-plus-logistics skills increase competition density.
Device support and clinical supply-chain specifics moderately limit transferability across industries.
Requires 2+ years plus device, connectivity, and logistics experience, producing moderate screening rigidity.
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Own first-level post-deployment support for clinical devices and shipments, including troubleshooting device installation, connectivity, and shipment logistics.
Coordinate with 3PL and telecom vendors to resolve issues, ensuring minimal disruption to clinical trials and fast, accountable service.
Document issues and escalate complex problems with full context to Senior Solutions Specialists, contributing to an evolving knowledge base for support efficiency.
Minimum 2 years experience in IT support, device support, logistics, or related operational role.
Experience with basic device installation, setup, configuration, and troubleshooting connectivity issues (mobile devices and basic networking).
Ability to manage multiple requests with clear prioritization and communication.
Work Experience Required: Minimum 2+ years, other explicit requirements include knowledge of mobile devices, connectivity concepts, and communication skills.
Experienced operating in fast-paced environments requiring multitasking and clear escalation processes.
Familiar with clinical trials, life sciences, or healthcare technology environments is beneficial but not mandatory.
Comfortable leveraging company-approved AI tools for productivity while maintaining accountability for outputs.