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Tier-1 brand and Bangalore metro increase applicant density despite senior, specialized customer-success role.
SaaS customer-success leadership requires domain-specific experience, limiting transferability outside tech and subscription businesses.
Explicit 9+ years leadership, SaaS customer-success experience, and managerial responsibilities enforce strict candidate filters.
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Lead and manage a team of Technical Adoption Specialists delivering onboarding and adoption services for Autodesk products in India.
Ensure consistent, high-quality adoption services through coaching, measuring performance, and improving delivery processes at scale.
Drive operational excellence by aligning priorities, managing team capacity, and collaborating cross-functionally within Customer Success Management.
9+ years of experience leading teams, preferably in a SaaS environment.
Bachelor’s degree required; advanced degree preferred.
Experience leading customer success initiatives that improve service and operational efficiency.
Willingness to travel up to 30%.
Experienced people leader skilled in balancing empathy, accountability, and operational rigor in managing adoption or customer success teams.
Proficient in translating strategy into execution and managing change in a dynamic environment.
Effective communicator capable of building strong internal relationships within a matrixed organization.