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Mid-level metro role increases competition, but required ServiceNow certifications narrow the qualified pool.
Requires platform-specific ServiceNow certifications and module experience, limiting transferability across industries.
Mandatory ServiceNow certifications, multi-module experience, and integration skills create strict screening filters.
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Design, develop, and maintain Nielsen's ServiceNow platform across ITSM, HR, ITOM, and Custom Apps modules.
Integrate ServiceNow with third-party systems using REST API and manage platform support including troubleshooting and upgrades.
Collaborate with business and IT stakeholders to translate requirements into ServiceNow solutions and optimize workflows and reporting.
3-5 years of hands-on ServiceNow development and administration experience.
Must hold Certified System Administrator and Certified Application Developer certifications.
Bachelor's degree in Computer Science, Information Systems or related field.
Experience with JavaScript, HTML, CSS, AngularJS, REST API, JSON.
Experienced with multiple ServiceNow modules (ITSM, HR, ITOM, Custom Apps) and scripting expertise.
Proven ability to manage end-to-end ServiceNow implementations and integrations with third-party systems.
Capable of mentoring junior team members and working effectively in cross-functional and global teams.