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Mid-level ServiceNow role, metro hiring, large employer, but certifications narrow candidate pool.
ServiceNow skills are platform-specific and certification-driven, so candidate backgrounds have high sensitivity.
Explicit years and two mandatory ServiceNow certifications make shortlisting highly strict.
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Implement and lead design, development, testing, and deployment of ServiceNow modules including ITSM, CSM, and Custom Applications.
Configure and manage core ServiceNow features such as service catalog items, knowledge bases, notifications, assignment rules, SLAs, Workspaces, and Now Assist.
Develop integrations using Integration Hub and Spokes; troubleshoot platform issues; provide technical documentation and coach junior developers.
Bachelor of Science in Computer Science or similar technical discipline, or comparable industry experience.
ServiceNow Certified System Administrator and ServiceNow Certified Application Developer.
6 to 8 years of ServiceNow configuration and development experience with at least 5 years supporting implementation, administration, configuration, or development.
Experience delivering projects implementing Workspaces and Now Assist.
Experienced in leading end-to-end ServiceNow design and implementation with deep knowledge of ITSM, CSM, and Custom Application modules.
Hands-on skills with JavaScript/HTML/CSS/AJAX/Angular/Bootstrap and ServiceNow instance administration including security and workflow configurations.
Capable of independently managing complex ServiceNow development tasks in a fast-paced environment and mentoring junior developers.