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Strong employer brand, mid-level generalist pre-sales role in Bangalore with broad AI/SaaS requirements increases candidate competition.
Requires SaaS pre-sales, ITSM domain and agent-builder experience, so industry-specific skills limit transferability.
Explicit 5–8 years, mandatory SaaS/ITSM experience and hands-on AI requirements make shortlisting highly stringent.
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Lead pre-sales engagements for SMB and mid-market customers, including discovery, solution architecture, and delivering tailored demos and POCs of Freshworks platform and AI-driven use cases.
Design, configure, and demonstrate AI agents and workflows using Freddy AI and Agent Studio, addressing technical questions and positioning AI capabilities for measurable business outcomes like ticket deflection and resolution time.
Collaborate cross-functionally with Sales, Product, Engineering, and Implementation teams to align technical strategies, create documentation (proposals, SoWs, RFP/RFI responses), and improve pre-sales processes.
5–8 years of experience in pre-sales, solution engineering, or technical consulting with customer-facing roles.
Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent experience.
Strong background in SaaS, cloud technologies, APIs, and enterprise software; familiarity with ITSM products is mandatory.
Must have prior North America market experience; role requires working night shifts.
Proven track record in pre-sales solution engineering with technical storytelling and delivering demos/POCs to mid-market and enterprise customers.
Hands-on experience with AI/LLM concepts including prompting, retrieval-augmented generation (RAG), and building/configuring AI agents or copilots using tools like Agent Studio.
Ability to technically position AI solutions credibly to both business and technical stakeholders while addressing integration, data privacy, and governance concerns.