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Tier-1 brand, metro location, and common mid-level HR title drive high applicant competition.
HR operations skills are transferable but Workday/First Point service model and market-specific controls favor HR-experienced candidates.
Explicit 4–6 years requirement plus mandatory Workday and ServiceNow experience increases shortlisting strictness.
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Oversee and deliver complex HR employee lifecycle transactions ensuring accuracy and compliance across multiple markets.
Act as escalation point for complex HR queries, lead investigations to resolution, and provide operational insights to support team performance management.
Partner with market HR teams to maintain process knowledge, support capability building, and drive continuous improvement initiatives in HR operations.
4-6 years experience in HR Operations, HR Shared Services, or HR Contact Centre environment.
Proven expertise in employee lifecycle processes, HR documentation, and employee data management.
Hands-on experience with Workday and ServiceNow preferred; advanced Microsoft Office skills mandatory.
Graduate degree or equivalent professional experience in HR, Business Administration, or related field preferred; fluent English required.
Experienced operational contributor comfortable managing complex HR queries and supporting cross-market processes with attention to compliance and risk.
Skilled in stakeholder engagement and coaching, able to provide escalation support and enhance team capability without formal direct reports.
Analytical mindset capable of driving continuous improvements and process simplification leveraging HR technology and data insights.