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Strong brand, mid-level generalist operations role in metro with broad logistics responsibilities increases candidate competition.
Role requires courier and last-mile operations experience, limiting cross-industry transferability.
Explicit 5 to 8 years and required courier/logistics branch-operation experience make shortlisting highly strict.
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Manage day-to-day operations of assigned Service Centres, Branches or Business Delivery Offices ensuring safe, timely, and cost-effective shipment movement.
Drive operational performance by monitoring shipment processing, delivery metrics, workforce productivity, and customer service standards.
Oversee compliance with organizational policies, financial controls, and safety regulations while coordinating with cross-functional teams for continuous improvement.
Bachelor's Degree in any discipline required; Logistics/Supply Chain certification is advantageous.
5-8 years experience in courier, express logistics, transportation, supply chain, or distribution operations.
Proven experience managing branch, service centre, or last-mile operations and leading frontline operational teams.
Location: SED (Saket, Delhi) and readiness to travel up to 25% (some mentions up to 75% travel requirement).
Experienced in operational leadership within courier or logistics domains with focus on branch or service centre management.
Strong capability in coordinating cross-functional teams and managing customer service and exception resolution.
Demonstrates analytical decision-making in monitoring KPIs, operational compliance, financial controls, and driving continuous improvement initiatives.