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Strong employer brand, metro location, and a mid-level generalist operations role attract many qualified applicants.
Requires specific courier/last-mile and branch operations experience, limiting transferability across unrelated industries.
Explicit 5–8 years logistics experience and branch management requirements impose strict candidate filtering.
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Manage daily operations of assigned Service Centres, Branches, or Business Delivery Offices ensuring timely, safe, and cost-effective shipment processing and delivery.
Drive operational performance across service quality, workforce productivity, customer experience, compliance, and financial controls within assigned locations.
Collaborate with internal teams and external partners to resolve operational issues and implement continuous improvements in process efficiency and service reliability.
Bachelor's Degree in any discipline required; logistics or operations management certifications are advantageous.
5–8 years experience in courier, express logistics, transportation, supply chain or distribution operations with branch or last-mile operations management experience.
Proficient in operational systems, shipment tracking platforms, and Microsoft Office applications.
Work Experience Required: 5–8 years in relevant logistics/operations roles.
Experienced leader capable of managing frontline operational teams and cross-functional coordination in high-volume courier or logistics environments.
Strong operational and financial controls mindset with proven ability to meet KPIs such as on-time delivery, shipment accuracy, and COD reconciliation.
Deep understanding of shipment processing, distribution management, exception handling, and continuous improvement in courier or supply chain operations.