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Strong brand, metro location, mid-level generalist operations role increases candidate competition.
Role requires logistics and last-mile operations expertise, limiting transferability across industries.
Explicit 5–8 years requirement plus logistics-specific branch management raises filtering rigor.
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Manage daily operations across assigned Service Centres, Branches, or Business Delivery Offices ensuring safe, timely, and cost-effective shipment movement.
Drive operational performance including shipment processing, delivery accuracy, workforce productivity, customer satisfaction, and compliance with policies.
Lead operational teams, coordinate with cross-functional stakeholders, and implement continuous improvement initiatives to enhance efficiency and service quality.
Bachelor's degree in any discipline required; Logistics/Supply Chain/Operations management certification is a plus.
5-8 years experience in courier, express logistics, transportation, supply chain, or distribution operations with proven branch or last-mile operations management.
Experience leading frontline operational teams and managing cross-functional coordination.
Work Experience Required: 5-8 years in relevant operational roles.
Experienced operations leader with capability to handle multi-location service center/branch operations under performance and compliance KPIs.
Strong at monitoring and driving end-to-end shipment processing, delivery, workforce management and customer service metrics.
Skilled at implementing process improvements, driving operational discipline and collaborating across teams to resolve exceptions and optimise resources.