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Niche mainframe/iSeries skillset reduces applicant density despite a well-known employer.
Mainframe and iSeries operations skills are highly domain-specific and not easily transferable across industries.
Requires specific mainframe/batch operations, incident management, and 24x7 operations experience, so filters are moderately strict.
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Lead and oversee daily operations for Mainframe batch/console operations, Mainframe Technical Support, and iSeries operations.
Manage schedules, staffing, and operational coverage for batch streams and LPARs in a 24x7 production support environment.
Provide operational leadership during Sev1 and Sev2 incidents, leading SWAT call resolution and conducting operational status and turnover meetings.
Strong experience in Mainframe Operations, Batch Processing, Console Operations, and Infrastructure Support.
Experience managing operations teams in a 24x7 production support environment.
Proven ability to lead Sev1/Sev2 incident management and SWAT calls.
Work Experience Required: Not explicitly mentioned in the JD.
Experienced in managing complex, multi-environment operations including Mainframe and iSeries within enterprise IT infrastructure.
Skilled in customer communication, stakeholder management, and operational governance in fast-paced, high-priority incident contexts.
Operates effectively in cross-functional and multi-vendor environments with a focus on SLA adherence and continuous service improvement.