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Common mid-level operations title, metro context, and broad responsibilities increase candidate competition.
Operational skills transferable, but finance SLAs and MIS knowledge require domain familiarity.
No explicit years, certifications, or niche technical requirements, so screening is likely flexible.
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Monitor real-time operational dashboards, queues, systems, and alerts to ensure uninterrupted service delivery.
Act as the single point of contact during operational incidents, managing incidents and coordinating communication across business functions.
Prepare daily reports on incidents, SLAs, volumes, and outages; support workforce planning and management reviews through MIS and dashboards.
Work Experience Required: Not explicitly mentioned in the JD.
Must have experience in real-time monitoring, incident management, and operational coordination.
Ability to support workforce planning and produce management information system (MIS) reports and dashboards.
Not explicitly mentioned: specific educational qualifications or certifications, notice period, or location requirements.
Experienced in managing operational incidents in a financial services or technology environment with focus on SLA adherence and business continuity.
Capable of acting as a communication hub between leadership, internal teams, and clients during service interruptions.
Skilled in handling real-time monitoring with the ability to produce actionable reports and support strategic workforce planning.