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Tier-1 brand, generalist production-support role with mid-level experience and metro location raises competition.
Core devops skills transferable across industries, though banking risk/compliance exposure adds moderate domain specificity.
Explicit 4+ years requirement plus multiple preferred operational tools and certifications increases screening rigor.
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Maintain availability, performance, reliability, and operational health of business-critical production applications in a 24x7 enterprise environment.
Lead incident and problem management including root cause analysis and service restoration to meet SLA targets.
Collaborate with development, infrastructure, database, and business teams to support application releases, automation, monitoring, and continuous service improvement.
Minimum 4 years of Software Engineering experience or equivalent demonstrated via work experience, training, military experience, or education.
Experience in production application support in a 24x7 environment with ITIL-based support processes.
Technical skills in Oracle SQL/PLSQL, Linux/Unix administration, AutoSys workload automation, and monitoring tools (Splunk, Dynatrace, AppDynamics, etc).
Familiarity with incident, problem, change, and release management tools such as JIRA, ServiceNow, or ALM.
Experienced in L2/L3 production support with focus on operational monitoring, incident response, and automation for enterprise-scale applications.
Skilled in cross-functional collaboration across development, infrastructure, and database teams with strong troubleshooting and root cause analysis capabilities.
Knowledgeable in cloud platforms, DevOps/CI/CD practices, AIOps, and Site Reliability Engineering concepts to enhance production stability and efficiency.