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Mid-level generalist application support in Bangalore with common tooling and wide eligibility increases candidate competition.
Core application support skills transfer well, though regulatory reporting knowledge increases industry specificity modestly.
Explicit 3–5 years requirement plus mandatory Azure, Linux, SQL and incident management raises screening strictness.
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Provide 24x7 production support for ReportHub regulatory reporting platform ensuring high availability and performance.
Manage incident lifecycle including troubleshooting, root cause analysis, and resolution for severity P1 to P4 issues.
Collaborate with development teams for fixes and deployments while adhering to ITIL standards and maintain related documentation and stakeholder communications.
3-5 years of experience in application production support, preferably in regulatory reporting domain.
Hands-on experience with incident management, application debugging, and tools including JIRA, SQL/NoSQL.
Familiarity with Azure, Linux, and basic networking concepts.
Location: Bangalore; Role type: Permanent full-time.
Experienced in supporting regulatory reporting applications, specifically with knowledge of ReportHub platform considered a plus.
Skilled at incident management including root cause analysis and implementing preventive measures.
Capable of operating in fast-paced environments with multiple simultaneous issue handling and stakeholder communication.