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Mid-level cloud-support role at a known supply-chain vendor with common skillset drives moderate competition.
Strong WMS and supply-chain domain requirements reduce cross-industry transferability despite cloud skills.
Multiple mandatory filters including 6–8 years, ITIL/Azure certification, WMS domain and cloud skills make shortlisting strict.
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Lead application onboarding for BY customers, ensuring quality in implementation and seamless phased go-lives.
Own solution stability, performance, and customer satisfaction during rollout and ongoing support, including driving resolution of complex and escalated issues.
Provide senior-level mentorship, technical training, and lead quality prevention strategies for support teams; collaborate with stakeholders to improve SaaS consumption and service reliability.
Bachelor’s degree, STEM preferred.
6 to 8 years of experience in Customer Support or Product Support with customer-facing roles.
Strong hands-on skills in Application Support, SQL DB, Cloud Technologies (Azure/AWS), Unix/Linux, Shell Scripting, and WMS implementation.
ITIL and Azure certifications required; Immediate joiner preferred.
Experienced in end-to-end solution architecture, performance engineering, and multi-tenant SaaS/cloud native environments.
Strong supply chain domain knowledge with Warehouse Management System expertise.
Capable of leading critical issue resolution and mentoring technical teams in a fast-paced, customer-centric environment.