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Generic infrastructure title, DXC brand, metro location, and broad support skillset increase candidate competition.
Infrastructure and OS skills are transferable, but account-specific SOE and tools increase industry-specific fit sensitivity.
Minimal explicit experience requirement but technical skills and account-specific SOE knowledge will filter candidates.
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Provide diagnostic support and escalate system function issues using problem ticket process.
Coordinate and execute complex install, move, add, and change (ICMS) activities for integrated equipment and systems.
Advise on new service offerings or technologies, support project technical services, and provide guidance and training to reduce recurring errors.
Bachelor's degree or equivalent combination of education and experience; Bachelor's in computer science or related field preferred.
At least 1 year of support services, project, or program experience.
Experience with technology industry and company products and operating systems.
Work Environment: Office setting; may require shift work.
Experienced in providing technical diagnostics and coordinating complex system changes in a technology services environment.
Capable of delivering technical guidance and developing solutions including scripts and diagnostic tools under project conditions.
Familiar with standard operating environments and client service in a cost-effective and timely manner.