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Tier-1 pharma brand, mid-level generalist role with broad cloud and support skill requirements.
Core devops and application support skills transfer broadly, though regulated life-sciences experience is preferred.
Explicit 4–6 years plus regulated-industry, cloud, monitoring, and scripting requirements increase shortlisting strictness.
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Provide advanced technical support and act as escalation point for L2 support and customer queries for a suite of AI-related products.
Troubleshoot, diagnose, and resolve issues across application functionality, integrations, performance, and security collaborating with development teams for timely fixes.
Support deployment activities, monitor application health using tools like AWS CloudWatch, and participate in incident management including root cause analysis and stakeholder communication.
4–6 years experience in application support, technical troubleshooting, or software engineering.
Bachelor’s degree in computer science, engineering, or related field (or equivalent practical experience).
Experience supporting products in regulated industries such as Life Sciences or Healthcare.
Willingness to work non-standard shifts including weekends and flexible hours.
Hands-on experience debugging both frontend (React, Material-UI) and backend (Node.js, Express.js) web applications with monitoring tools like AWS CloudWatch or similar.
Familiarity with RESTful APIs, databases (PostgreSQL, Redis), cloud platforms (AWS, Azure, GCP), and CI/CD processes.
Experience working in Agile environments with knowledge base management and compliance in regulated industries.