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Tier-1 brand, metro location, and common mid-level networking role create high candidate competition.
Networking and managed-services skills transfer easily across industries, so background fit sensitivity is low.
Mandatory network certifications and technical skills but no explicit years makes shortlisting moderately strict.
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Ensure operational continuity of clients' IT infrastructure by proactively monitoring, identifying, investigating, and resolving medium-complexity technical incidents and problems.
Handle second-line support tickets, execute operational tasks, update tickets, and escalate issues to Centres of Excellence or other teams as needed to meet SLAs.
Collaborate with automation teams to optimize and automate routine tasks; contribute to change management and incident quality audits; support disaster recovery functions as required.
Proficiency with Pulse Secure SSL VPN, Palo Alto, Fortinet, Cisco Nexus switches/routers/firewalls.
At least one technical certification in the mentioned networking/security technologies.
Bachelor's degree or equivalent qualification in IT/Computing, or equivalent work experience.
Workplace type: On-site in India; Work Experience Required: Not explicitly mentioned in the JD.
Experienced in handling second-line network and security support with a client-centric communication approach.
Operates well in dynamic and multicultural environments, adapting to changing circumstances and working under pressure.
Comfortable collaborating across technical teams, coaching L1 teams, and driving automation to reduce operational workload.